Safe, Accurate Medication Support in the Comfort of Home
Managing multiple medications correctly is one of the most common challenges facing individuals at home — and one of the most important. Our CQC-registered carers provide trained, accurate, and dignified medication support, ensuring every dose is taken correctly, safely, and on time.
From a simple daily reminder to full medication administration and GP liaison, we provide the level of support that is right for your loved one — with precision, care, and a complete written record every time.
Why This Matters
Why Getting Medication Right Matters
Medication errors are one of the leading causes of avoidable harm in home care settings. Research estimates that medication errors contribute to tens of thousands of preventable hospital admissions per year in England, and that many of the most serious errors occur at home — where no clinical oversight exists without professional support.
For older adults managing multiple long-term conditions, polypharmacy — the simultaneous use of multiple medications — significantly increases complexity and risk. Incorrect doses, missed doses, wrong timing, and confusion between medications are all real and preventable risks when the right support is in place.
At Premier23 Care Services, our carers are trained to manage medication support with precision, vigilance, and care. We treat medication management as a safety-critical responsibility — requiring thorough training, clear records, and regular communication with GPs, pharmacists, and families.
“The right medication, at the right dose, at the right time. For someone at home managing complex prescriptions, this is not a small thing.”
— Premier23 Care Services
237m
Medication errors in England annually (NHS estimate)
50%
Of older adults do not take medications as prescribed without support
Preventable
Most serious medication errors at home are avoidable with the right care
Our Medication Services
The Different Levels of Medication Support We Provide
Medication support is not one-size-fits-all. The level of involvement depends on the individual's needs, capacity, and prescription complexity.
Medication Prompting
For individuals capable of taking their own medication but needing reminders. The carer prompts at the correct time and records that medication has been taken.
Suitable for
Mild memory difficulties, those prone to forgetting, physically capable individuals needing oversight.
Medication Administration
For those who cannot reliably manage medications. The trained carer prepares doses, manages dosette boxes, and records each administration accurately.
Suitable for
Moderate to severe memory loss, dementia, physical limitations, complex multi-drug regimens.
Full Medication Management
Comprehensive oversight — ordering, collection, storage, administration, record-keeping, and coordination with GPs and pharmacists. Includes side-effect monitoring and prescribing liaison.
Suitable for
Complex multi-drug prescriptions, those without a family carer, recently discharged from hospital.
What's Included
Everything Covered in Our Medication Support Service
Medication Reminders
Consistent verbal prompting at the correct times throughout the day
Safe Administration
Preparing and administering the correct dose from the prescribed schedule
Dosette Box Management
Weekly loading and checking of dosette or blister pack medications
Prescription Collection
Collecting prescriptions from GP or pharmacy on behalf of the client
Medication Records
Written records of all medications administered — available to family and clinical teams
GP & Pharmacy Liaison
Communicating changes, side effects, and prescription queries to clinical teams
Side-Effect Monitoring
Observing and reporting adverse reactions or physical changes
Refusal Management
Sensitive, professional support for individuals reluctant to take medications
Our Safety Standards
How We Keep Medication Support Safe
Comprehensive Medication Training
All carers providing medication support complete a thorough training programme — covering safe administration, record-keeping, recognising side effects, and handling refusals.
Written Medication Administration Records
Every administration is recorded — medication name, dose, time, and carer signature. Records available to family and clinical teams at any time.
CQC-Compliant Medication Policies
Our policies are written to CQC standards and reviewed regularly. Compliance is monitored through supervision, spot checks, and record review.
Prompt Communication of Concerns
Any change in condition, suspected side effect, missed dose, or prescribing concern is communicated promptly to family, GP, or pharmacist — with a clear record of action taken.
Regular Medication Reviews
We participate in and support regular medication reviews — flagging anything observed in day-to-day care that may be relevant to prescribing decisions.
Who We Support
Who Benefits From Medication Support at Home?
Medication support suits a wide range of individuals. It can form part of a wider care arrangement or stand as a dedicated service in its own right.
Those With Memory Difficulties or Dementia
Memory loss makes independent medication management unreliable. Consistent oversight ensures correct adherence every day.
Older Adults on Multiple Medications
Managing five or more medications simultaneously is cognitively demanding. Support reduces mental load and risk of errors.
Those Recently Discharged From Hospital
Post-discharge regimens are often new, complex, and frequently changed. Our support bridges the critical recovery period.
People With Physical Limitations
Opening blister packs or using inhalers can be physically difficult. We provide practical, dignified assistance.
Adults With Mental Health Conditions
Medication adherence is particularly important — and sometimes challenging — for adults with mental health conditions. Non-judgemental support.
Those Without a Family Carer Nearby
Professional coverage including prescription collection, GP liaison, and emergency escalation for those living alone.
How It Works
Four Simple Steps
Contact Us
Call 01256 338456 or complete our form. We respond within one business day to understand the medication situation and level of support required.
Medication Assessment
We conduct a detailed medication review with the individual, their family, and — where appropriate — their GP or pharmacist. We identify the correct level of support and any risks.
Medication Care Plan Created
A clear written medication care plan is developed — detailing every medication, dose, timing, and the carer's specific responsibilities. Shared with family and prescribing team.
Ongoing Support With Regular Review
Medication support begins on the agreed schedule. Every administration is recorded. The plan is reviewed regularly and updated whenever prescriptions change.
Why Choose Us
Why Choose Premier23 Care Services
CQC Registered & Independently Monitored
Our standards are set and verified by the Care Quality Commission — giving you independent assurance of quality.
Founded by Social Workers
Our leadership team brings decades of frontline Adult Social Care experience — shaping care that is genuinely person-centred.
Available Daily
Our management team is accessible every day — to clients, families, and care workers alike.
Our Carers
Carers Who Are Chosen for Their Character
Every carer at Premier23 Care Services is carefully selected not only for their skills, but for their empathy, patience, and genuine commitment to making a difference. We carefully match each client with the right person.
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Client Stories
What Our Clients Say
“My father is on eleven different medications across the day. Before Premier23, he was missing doses regularly — and we had no way of knowing. Within a week of their medication support starting, his GP noticed the improvement. The carer is meticulous — every dose recorded, every change communicated. For the first time in years I feel confident that his medications are being managed properly.”
Linda F.
Basingstoke, Hampshire
FAQ
Frequently Asked Questions
Have a question not answered here? Call us on 01256 338456 or complete the form below.
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Start Your Care Journey Today
Complete the form and a member of our care team will be in touch within one business day. All enquiries are handled with complete care and confidentiality.
- We respond within one business day
- Free, no-obligation care assessment
- CQC-registered — independently assured quality
- Management team available every day