Compassionate Home Care, Delivered with Heart
Premier23 Care Services is a CQC-registered home care provider delivering person-centred care across Essex, Waltham Abbey, Harlow, Loughton, East Hertfordshire, Enfield, Waltham Forest, and Basingstoke — so your loved one can stay safe, independent, and comfortable at home.
Our Approach
How We Help
At Premier23, we combine professional expertise with genuine warmth. Here is what sets our care apart from the moment you first call us.
Person-Centred from Day One
We begin every care relationship with a thorough assessment — understanding the person, not just the condition. Your preferences, routines, and wishes shape everything we do.
Consistent, Familiar Faces
We work hard to match you with a small, consistent team of carers so that trust can build naturally. We know how important familiarity is to wellbeing.
Managed & Supervised Care
Every carer is DBS-checked, fully trained, and regularly supervised by our management team. You can be confident the right standard of care is always maintained.
Family Partnership
We believe families are partners, not bystanders. We keep you informed, listen to your concerns, and adapt care as circumstances change — working together at every step.
Our Services
Care for Every Stage of Life
From daily personal care to complex specialist support — all delivered by our CQC-registered local teams in Essex and Basingstoke with warmth, skill, and respect.
Domiciliary Care
Daily support at home for independence — personal care, meals, and mobility.
Find out more →End-of-Life Care
Compassionate palliative care — dignity, comfort, and family support.
Find out more →Companionship Care
Meaningful visits, social engagement, and genuine human connection.
Find out more →Medication Support
Safe, accurate medication prompting, administration, and management at home.
Find out more →Physical Disability Support
Rights-based, skilled care enabling independence for adults with physical disabilities.
Find out more →Learning Disability Support
Person-centred support enabling adults with learning disabilities to live full, independent lives.
Find out more →Mental Health Support
Recovery-focused, non-judgemental community support for adults living with mental health conditions.
Find out more →Why Premier23
Care You Can Trust — Built on Values, Not Just Compliance
Choosing a care provider is one of the most important decisions you will make. We want you to feel confident from your very first contact with us.
“From our very first call, the team at Premier23 made us feel heard. They understood what Mum needed, and matched her with a wonderful carer within days. The difference it has made to her quality of life is immeasurable.”
Margaret T. — Family of a client, Waltham Abbey
CQC-Registered Provider
Premier23 is registered and regulated by the Care Quality Commission. You can be confident that our care meets national standards for safety, effectiveness, and quality.
Truly Person-Centred Care
Every care plan is built around the individual — their preferences, routines, and wishes. We take time to understand the whole person, not just the diagnosis or task list.
Highest Standards of Care
Every carer is DBS-checked, comprehensively trained, and regularly supervised. Quality is monitored continuously — so families have genuine peace of mind.
Local Teams — Essex & Basingstoke
We serve communities across Essex (including Waltham Abbey, Harlow, Loughton, East Hertfordshire, Enfield, and Waltham Forest) and Basingstoke — carers who know the area and understand local needs.
Transparent, No-Obligation Assessments
We always begin with a thorough, no-obligation care assessment. We take time to understand your loved one's needs before recommending anything — no pressure, no hard sell.
Consistent, Familiar Carers
We match clients with a small, consistent team so trust can build naturally. Familiar faces matter enormously — especially for those living with dementia or anxiety.
Families Always Kept Informed
We believe families are partners in care, not bystanders. We keep you updated, listen to your concerns, and adapt the care plan whenever circumstances change.
Where We Work
Local Care Teams in Your Area
We are a genuinely local provider — our carers live and work in the communities we serve. That local knowledge makes a real difference to the care you receive.
Essex & North East London
Serving West Essex and North East London — local carers who know these communities well.
Basingstoke & Hampshire
Experienced local teams serving Basingstoke and the surrounding area.
Not sure if we cover your area? Give us a call and we'll let you know right away.
What Families Say
Trusted by Local Families in Essex & Basingstoke
Nothing says more about our care than the words of the families we support right here in our local communities.
“The carers from Premier23 have been absolutely wonderful with my father. They are consistent, kind, and genuinely care about him as a person — not just completing tasks. It has taken so much worry off our family.”
Sarah M.
Waltham Abbey, Essex
“After Mum was discharged from hospital, we needed support quickly. Premier23 arranged everything within 48 hours. The hospital-to-home team were professional, reassuring, and made the transition so smooth.”
Robert T.
Harlow, Essex
“Having overnight care for my husband — who has dementia — has been life-changing. For the first time in years, I actually sleep. The carer is calm, experienced, and my husband has taken to her beautifully.”
Susan K.
Loughton, Essex
“The dementia specialist carer Premier23 provided understands my mother in a way that took other providers months. From week one, the routine settled Mum and reduced her anxiety enormously.”
Joanna K.
Basingstoke
Join Our Team
Do You Have a Passion for Care?
We are always looking for compassionate, dedicated carers to join the Premier23 family. Whether you are experienced or just starting out, we provide full training, competitive pay, and a supportive team around you.
- Competitive rates of pay
- Full induction and ongoing training
- Flexible hours to suit your lifestyle
- Mileage and travel expenses paid
- Supportive management team
Get In Touch
Ready to Talk? We're Here to Help.
Whether you need urgent care today or are planning ahead, call us for a friendly, no-obligation conversation — or use our contact form below.
Free Assessment
Start the Conversation — No Obligation, No Pressure
Fill in the form and a member of our care team will be in touch within one business day. If your need is urgent, please call us directly.
Tell us a little about your situation
We call you for a friendly, no-obligation chat
We arrange a free care assessment at home
Care starts — on your timeline, at your pace