Compassionate Home Care, Delivered with Heart
Premier23 Care Services is a CQC-registered home care provider founded by registered Social Workers. We deliver person-centred care across Basingstoke, Hampshire, and Essex — so your loved one can stay safe, independent, and comfortable at home.
Our Approach
How We Help
At Premier23, we combine professional expertise with genuine warmth. Here is what sets our care apart from the moment you first call us.
Person-Centred from Day One
We begin every care relationship with a thorough assessment — understanding the person, not just the condition. Your preferences, routines, and wishes shape everything we do.
Consistent, Familiar Faces
We work hard to match you with a small, consistent team of carers so that trust can build naturally. We know how important familiarity is to wellbeing.
Managed & Supervised Care
Every carer is DBS-checked, fully trained, and regularly supervised by our management team. You can be confident the right standard of care is always maintained.
Family Partnership
We believe families are partners, not bystanders. We keep you informed, listen to your concerns, and adapt care as circumstances change — working together at every step.
Our Services
Care for Every Stage of Life
From daily personal care to complex specialist support — all delivered by our CQC-registered team across Hampshire and Essex with warmth, skill, and respect.
Domiciliary Care
Daily support at home for independence — personal care, meals, and mobility.
Find out more →End-of-Life Care
Compassionate palliative care — dignity, comfort, and family support.
Find out more →Companionship Care
Meaningful visits, social engagement, and genuine human connection.
Find out more →Medication Support
Safe, accurate medication prompting, administration, and management at home.
Find out more →Physical Disability Support
Rights-based, skilled care enabling independence for adults with physical disabilities.
Find out more →Learning Disability Support
Person-centred support enabling adults with learning disabilities to live full, independent lives.
Find out more →Mental Health Support
Recovery-focused, non-judgemental community support for adults living with mental health conditions.
Find out more →Why Premier23
Care You Can Trust — Built on Values, Not Just Compliance
Choosing a care provider is one of the most important decisions you will make. We want you to feel confident from your very first contact with us.
“From our very first call, the team at Premier23 made us feel heard. They understood what Mum needed, and matched her with a wonderful carer within days. The difference it has made to her quality of life is immeasurable.”
Margaret T. — Family of a client in Basingstoke
Founded by Registered Social Workers
Our founders bring a deep understanding of care ethics, safeguarding, and person-centred practice. This social work foundation shapes everything we do — from staff training to care planning.
CQC-Registered Provider
Premier23 is registered and regulated by the Care Quality Commission. You can be confident that our care meets national standards for safety, effectiveness, and quality.
Responsive and Flexible
Life doesn't follow a fixed schedule. We offer flexible care packages that can be adjusted as needs change — and we can often arrange urgent care quickly when circumstances demand it.
Local Knowledge, Local Teams
Our care teams are based in and around the communities we serve in Hampshire and Essex — meaning shorter travel times, better continuity, and carers who understand local resources.
Transparent, No-Obligation Assessments
We always begin with a thorough, no-obligation care assessment. We take time to understand your loved one's needs before recommending anything — no pressure, no hard sell.
Where We Work
Serving Hampshire & Essex
Our care teams are based locally across two regions, giving us the flexibility to respond quickly and the knowledge to serve each community well.
Hampshire
Essex
Not sure if we cover your area? Call us on 01256 338456 and we'll let you know right away.
What Families Say
Trusted by Families Across Hampshire & Essex
Nothing says more about our care than the words of the families we support.
“The carers from Premier23 have been absolutely wonderful with my father. They are consistent, kind, and genuinely care about him as a person — not just completing tasks. It has taken so much worry off our family.”
Sarah M.
Basingstoke, Hampshire
“After Mum was discharged from hospital, we needed support quickly. Premier23 arranged everything within 48 hours. The hospital-to-home team were professional, reassuring, and made the transition so smooth.”
Robert T.
Winchester, Hampshire
“Having overnight care for my husband — who has dementia — has been life-changing. For the first time in years, I actually sleep. The carer is calm, experienced, and my husband has taken to her beautifully.”
Susan K.
Enfield, Essex
“The dementia specialist carer Premier23 provided understands my mother in a way that took other providers months. From week one, the routine settled Mum and reduced her anxiety enormously.”
Joanna K.
Fleet, Hampshire
Join Our Team
Do You Have a Passion for Care?
We are always looking for compassionate, dedicated carers to join the Premier23 family. Whether you are experienced or just starting out, we provide full training, competitive pay, and a supportive team around you.
- Competitive rates of pay
- Full induction and ongoing training
- Flexible hours to suit your lifestyle
- Mileage and travel expenses paid
- Supportive management team
Get In Touch
Ready to Talk? We're Here to Help.
Whether you need urgent care today or are planning ahead, call us for a friendly, no-obligation conversation — or use our contact form below.
Free Assessment
Start the Conversation — No Obligation, No Pressure
Fill in the form and a member of our care team will be in touch within one business day. If your need is urgent, please call us directly.
Tell us a little about your situation
We call you for a friendly, no-obligation chat
We arrange a free care assessment at home
Care starts — on your timeline, at your pace