Safe, Supported Recovery at Home After Hospital
Returning home from hospital is a critical and often vulnerable time. Our CQC-registered Hospital to Home service provides immediate, expert support — from the very day of discharge — so that recovery is as safe, comfortable, and reassuring as possible.
About This Service
Why the First Days at Home Are So Important
The period immediately following hospital discharge is one of the most critical phases in any recovery. Research consistently shows that the first 72 hours at home carry the highest risk of readmission — particularly for older adults and those recovering from surgery, stroke, or serious illness.
NHS hospitals are under significant pressure to discharge patients as quickly as clinically appropriate. This is entirely understandable — but it means that individuals often arrive home before they — or their families — feel fully ready. The right support, in place from the moment they walk through the door, makes all the difference.
At Premier23, our Hospital to Home service is specifically designed to bridge this gap. We coordinate directly with discharge teams, ensure the home environment is prepared and safe, and provide skilled, compassionate support from day one.
The journey home from hospital should be the beginning of recovery — not a source of anxiety. We make it the former.
1 in 5
Older adults readmitted within 30 days of discharge
Without adequate home support, readmission rates remain stubbornly high.
72 hrs
The highest-risk window after returning home
The first three days are when falls, missed medications, and complications most often occur.
Same Day
Discharge support available from Premier23
Call us as soon as you receive a discharge date — we will mobilise care immediately.
Who We Support
Is This Service Right for You?
Post-Surgery Recovery
Following planned or emergency surgery, our carers provide immediate practical support — medication management, mobility assistance, wound care prompting, and personal care during the recovery period.
Stroke Rehabilitation at Home
Stroke recovery requires consistent, patient support and careful coordination with rehabilitation teams. Our carers work alongside NHS therapists to support functional recovery at home.
Fall Recovery & Injury Care
After a fall or fracture-related admission, returning home safely requires appropriate mobility support and fall-prevention measures. We assess the environment and provide skilled hands-on support.
Cardiac & Respiratory Recovery
Following a cardiac event, COPD exacerbation, or respiratory illness, our carers support recovery — monitoring wellbeing, managing activity, assisting with medications, and liaising with clinical teams.
Older Adults With Frailty
Older adults who have been hospitalised often experience a significant decline in function. We provide intensive early support to help rebuild independence and confidence at home.
Families Without an Immediate Carer
When family members live at a distance or cannot take time off work, our Hospital to Home service provides the reassurance that your loved one is not coming home to an empty house.
What's Included
Everything That Makes a Difference Day to Day
Carer present at home from the moment of arrival — no gap between leaving the ward and receiving care.
Collecting, organising, and administering all post-discharge medications to the prescribed schedule.
Supporting dressing changes and monitoring carefully for any signs of concern or deterioration.
Safe movement assistance, physiotherapy exercise support, and fall-prevention measures throughout recovery.
Nutritious, appropriate meals prepared to support recovery, dietary needs, and any clinical guidance.
Bathing, dressing, and hygiene support delivered with dignity, patience, and complete respect.
Active communication with district nurses, GPs, occupational therapists, and specialist teams.
Seamless step-down into domiciliary or live-in care when Hospital to Home support is no longer needed.
How It Works
Four Simple Steps
Contact Us — We Move Quickly
Call 01256 338456 or submit an enquiry. For same-day discharge needs, call us directly — we will assess the situation immediately and mobilise a carer as quickly as possible.
Discharge Briefing & Home Preparation
We liaise with the hospital discharge team or your family to gather a full briefing. We can also advise on preparing the home environment before arrival — equipment, safety, access.
Carer Present on Discharge Day
A trained, briefed carer is at the property when your loved one arrives home — or accompanies them from hospital if arranged. There is no gap in support.
Ongoing Support & Smooth Transition
We monitor and adjust the care plan as recovery progresses. When the time is right, we can transition seamlessly into a longer-term domiciliary or live-in care arrangement.
Working With the NHS
We Work Alongside NHS and Healthcare Teams
Premier23 does not operate in isolation. We work closely and cooperatively with NHS discharge coordinators, district nurses, occupational therapists, physiotherapists, and GPs to ensure that the transition from hospital to home is joined-up, safe, and well-communicated.
Discharge summaries & medication lists
We receive full discharge summaries and medication lists from clinical teams so our carers are fully briefed before day one.
District nurse coordination
We coordinate directly with district nurses for wound care, clinical monitoring, and any specialist nursing needs.
Occupational therapy support
We work alongside occupational therapists on home adaptations, equipment needs, and safe mobility planning.
GP & consultant communication
We maintain open communication with GPs and specialist consultants throughout the recovery period.
Why Choose Us
Why Choose Premier23 Care Services
CQC Registered & Independently Monitored
Our standards are set and verified by the Care Quality Commission — giving you independent assurance of quality.
Founded by Social Workers
Our leadership team brings decades of frontline Adult Social Care experience — shaping care that is genuinely person-centred.
Available Daily
Our management team is accessible every day — to clients, families, and care workers alike.
Our Carers
Carers Who Are Chosen for Their Character
Every carer at Premier23 Care Services is carefully selected not only for their skills, but for their empathy, patience, and genuine commitment to making a difference. We carefully match each client with the right person.
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Client Stories
What Our Clients Say
“My mother was discharged from hospital with very little notice and I live over two hours away. I called Premier23 in a panic and they were extraordinary. A carer was at my mother's door within hours. She managed the medication, the meals, and everything else — and kept me updated throughout. I cannot overstate how much better I felt knowing she was not coming home to an empty house.”
James T.
Basingstoke, Hampshire
FAQ
Frequently Asked Questions
Need an urgent answer? Call us directly on 01256 338456 — we are available Monday to Saturday.
You May Also Be Interested In
Domiciliary Care
Daily support at home for independence — personal care, meals, and mobility.
Learn More →Arranging Discharge Care? Call Us Now.
Hospital discharge can happen with very little notice. Our care advisors are available Monday to Saturday — and for urgent situations, we do everything we can to respond the same day. Do not wait until tomorrow.
- Grove House Business Centre, Basingstoke, RG24 8AG
- Mon–Fri 9am–5pm · Sat 9am–3pm · Sun 9am–12pm
For same-day discharge needs, calling directly is always fastest. Our office lines are answered by care coordinators — not a call centre.
Get in Touch
Start Your Care Journey Today
Complete the form and a member of our care team will be in touch within one business day. All enquiries are handled with complete care and confidentiality.
- We respond within one business day
- Free, no-obligation care assessment
- CQC-registered — independently assured quality
- Management team available every day