Take the First Step — Book Your Free Care Assessment Today
Getting care right starts with a real conversation. Our free care assessment is a genuine, unhurried discussion about you or your loved one's needs — with no pressure, no commitment, and no obligation whatsoever. We are simply here to listen and help.
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Speak directly with a care advisor — no scripts, no call centres.
01256 338456 Basingstoke
020 3828 9290 Essex
Mon–Fri 9am–5pm · Sat 9am–3pm
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Complete our short form and we will be in touch within one business day.
Jump to Form →CQC Registered
Regulated & inspected
Founded by Social Workers
Expert-led care
Free & No Obligation
Zero pressure, always
Hampshire & Essex
Local teams, real care
Same-Day Response
We call you back fast
What to Expect
What Happens During a Free Care Assessment?
A free care assessment is a relaxed, informal conversation — not a test, not a form-filling exercise, and not a commitment to anything. It is simply an opportunity for one of our experienced care advisors to understand your situation, answer your questions, and help you work out what kind of support might be most helpful.
The assessment can take place at home, over the telephone, or by video call — whichever is most comfortable for you. There is no need to prepare anything in advance. Our advisor will gently guide the conversation through the areas most relevant to your situation.
At the end of the assessment, you will have a clearer picture of the care options available, what they might look like in practice, and how Premier23 Care Services could support you or your loved one. You are under no obligation to proceed — and there is no time pressure of any kind.
The assessment is the beginning of a conversation — not a decision. We want you to leave feeling informed, heard, and supported — whatever you choose to do next.
What We Cover
What Your Free Assessment Will Cover
Our assessments are genuinely flexible — we follow your lead and discuss whatever matters most to you. As a guide, here are the areas we typically explore together.
Your Current Situation
How things are at home at the moment — what is working and what is becoming difficult
Care Needs
The practical, physical, emotional, or cognitive support that would make the most difference
Routine & Preferences
Your loved one's daily routine, preferences, and what is important to them
Health & Medical Background
Any health conditions, medications, or clinical considerations relevant to care planning
Family Involvement
How the family is currently involved and what role you would like to continue
Funding Options
Privately funded, direct payments, local authority, or NHS continuing healthcare
Goals & Priorities
What you and your loved one are hoping to achieve through professional care
Next Steps
What care might look like in practice, and what happens if you decide to proceed
How It Works
Four Simple Steps
Submit Your Request
Complete our short online form or give us a call. Tell us a little about your situation and what kind of support you are looking for.
We Confirm Your Assessment
A member of our care team will be in touch within one business day to confirm the date, time, and format that suits you best.
Your Free Assessment
A friendly, experienced care advisor meets with you — at home, by phone, or video call — to discuss your needs at your own pace.
Your Care Plan
We present a tailored care recommendation with no pressure to proceed. You decide what happens next, entirely on your terms.
Our Carers
Carers Who Are Chosen for Their Character
Every carer at Premier23 Care Services is carefully selected not only for their skills, but for their empathy, patience, and genuine commitment to making a difference. We carefully match each client with the right person.
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Client Stories
What Our Clients Say
“I was so nervous about reaching out for help — I kept putting it off. The assessment was nothing like I expected. The advisor was so warm and patient, and by the end of the call I felt completely reassured. We now have a care plan in place that has made such a difference to our family.”
Christine H.
Hampshire
Our Services
Care Across Every Need
Whether you need a few hours of support each week or round-the-clock specialist care, we can help. Your assessment will identify the right fit for you.
Not sure which service applies to you? Don't worry — your care advisor will guide you through the options during the assessment.
FAQ
Frequently Asked Questions
Have a question that is not answered here? Call us directly on 01256 338456 (Basingstoke) or 020 3828 9290 (Essex).
Book Your Assessment
Request Your Free Care Assessment
Complete the form below and a member of our team will be in touch within one business day to confirm your assessment date, time, and format.
Get in Touch
Prefer to Speak to Someone?
Our care advisors are real people — not call centres. Call us directly and we will be happy to answer any questions before you book.
Basingstoke
Hampshire & surrounding counties
Essex
Essex & surrounding counties
Email & Hours
Mon–Fri 9am–5pm · Sat 9am–3pm
We aim to respond the same day. If you call outside office hours, please leave a message and we will call you back on the next working day.